At Silver Sun, we strive to provide our customers with high quality products and excellent service. To maintain the efficiency of our operations and ensure customer satisfaction, we have implemented the following sales and refund policy.

1. Original purchase receipt: We kindly ask you to provide the original purchase receipt as proof of purchase. This helps us to verify the transaction and ensures a smooth refund process.

2. Picture of the defective product: In addition to the purchase receipt, we also require a clear picture or visual evidence of the defective product. This helps us to assess the problem and determine the appropriate resolution.

3. Time limit: Our refund policy for defective products applies within 90 days after the date of purchase. Be sure to initiate the refund process within this time frame to be eligible for a refund.

We offer three refund options for defective products:

a. Zelle: provide us with your Zelle account details, including the associated email address or telephone number.

b. PayPal: please provide us with the email address of your PayPal account.

c. Paycheck: Alternatively, we can provide a refund in the form of a paycheck. Please provide us with the necessary details, such as your full name and postal address, to ensure timely delivery. Our bank sends paper checks to your address via the U.S. Postal Service.

Please allow 10-14 days to process your refund or exchange. Once processed, you will receive a confirmation email at the email address you originally contacted us with.

We appreciate your cooperation in complying with these requirements, as they help us maintain fairness and efficiency in handling refunds for defective products. Thank you for your understanding and cooperation regarding our sales and refund policy.

If you have any further questions or need assistance, please do not hesitate to contact our customer service team during our business hours: wecare@loscincosoles.com Monday to Friday from 9am to 5pm.